Title:

Senior Project Manager

Location:

Amsterdam

Business Description:

Through proprietary global panels and research products and services, Lightspeed Research delivers valuable data to help businesses make informed decisions.

We have significantly grown since we were incorporated in May 2000. Our progress presents new and exciting opportunities – requiring creativity, new technologies, thought leadership, and operational excellence.

Lightspeed Research is part of the Kantar Group, one of the world’s largest research, insight and consultancy networks and the research arm of WPP — the world leader in communications services. We have offices around the globe offering a wide range of career opportunities.

Roles/Responsibilities:

General Responsibilities (25%):

• Working with the Business Development team to ensure services are delivered to the required standard.
• Responsible for overseeing the training of new team members
• Support other team members on project and/or client issues
• Escalate personal and team issues effectively to the Client Operations Manager.
• Working with the Client Operations teams in London and Bulgaria to ensure the successful delivery of your projects.
• Joint responsibility (in partnership with the Business Development representatives) for client satisfaction scores.
• Help to manage the implementation of SLA’s where appropriate.
• Working with the Client Operations Managers, Client Operations Directors and VP of Client Operations to improve and smoothen the general processes where appropriate.
• Conducting debriefs with the client and internal teams to share learnings for future projects.
• Resolving complaints that occur during the fieldwork to both the clients and Lightspeed Research’s satisfaction.
• Share learnings with the rest of the operations team so that project profitability can be improved.
• Help suggest and create further team training materials.
• Performing other responsibilities associated with this position as may be appropriate.

Project Responsibilities (75%):
The Senior Project Manager will have responsibility over a number of areas, including:

• Understanding the client’s needs, incorporating them into the research and communicating them to other project managers as required.
• Working on their own projects and with other members of the operations team to ensure successful execution and completion of projects through:
• Working to a budget and being mindful of costs and profitability of individual projects and clients;
  • Providing advice on project and questionnaire requirements;
  • Client liaison / servicing;
  • Communicating with panel partners and outsource operations company to ensure field requirements met;
  • Survey scheduling and set-up;
  • Sample specification;
  • Monitoring achievements of quotas;
  • Data checking and validation;
  • Communicating with the client during fieldwork on difficult projects;
  • overseeing the communication with the client during fieldwork on standard projects if worked on by other team members;
  • coming up with pro-active and intelligent solutions to any issues faced
  • Training other members of the Client Operations team on any specific procedures, clients requirements or products as required.

Minimum Qualifications

• The candidate should have a minimum of two years mainstream research experience, with a good understanding of traditional research and survey methods and data collection techniques.
• Client management experience, displaying a solutions driven approach.
• Excellent communication skills – specifically how to distil the issues, manage client expectations and communicate in a timely manner under pressure.
• Familiarity with technological resources including Excel, SPSS and aptitude to use web-based survey tools.
• Foreign languages are an advantage.
• The candidate must be a strong self-starter, who takes on initiatives and responsibilities.
• Experience in online research is an advantage but is not essential.

Additional Qualifications

This role would suit a motivated professional who enjoys fostering relationships and working as part of a team, but also embraces responsibility for their work as an individual.

The successful project manager will exhibit the ability to be proactive, solution-oriented and well-organised. A good attention to detail and the ability to multi-task are essential.

Contact:

If you are interested in this position, please contact us at recruitment@lightspeedresearch.com

Legal Disclaimer: Lightspeed Research is an equal opportunity employer