Title:

Account Director

Location:

Basking Ridge, NJ

Business Description:

Through proprietary global panels and research products and services, Lightspeed Research delivers valuable data to help businesses make informed decisions.

We have significantly grown since we were incorporated in May 2000. Our progress presents new and exciting opportunities – requiring creativity, new technologies, thought leadership, and operational excellence.

Lightspeed Research is part of the Kantar Group, one of the world’s largest research, insight and consultancy networks and the research arm of WPP — the world leader in communications services. We have offices around the globe offering a wide range of career opportunities.

Job Summary:

Work with the Business Development team on strategic initiatives and daily transactions with large Kantar client.

Roles/Responsibilities:

• Work with Lightspeed’s Estimating Team to address costing/pricing issues.
• Update client on Lightspeed Research’s products and services and support them in communicating to their clients.
• Work closely with the Lightspeed Research Client Operations Team and the client to help successfully set up large or complex projects and help proactively resolve any project issues when they arise.
• Develop positive ongoing client/account relationships.
• Providing knowledge of Lightspeed Research panel and feasibility / pricing approach to the client and their project managers/client servicing managers.
• Working closely with Lightspeed Research Client Operations Team and the client to proactively resolve any project issues when they arise by providing information; answering questions; investigating problems; and developing solutions.
• Strong client service skills.
• Excellent communication skills including all written communication, phone correspondence and personal presence.
• Has a sense of urgency and responds quickly to clients.
• Strong interpersonal skills to develop and nurture relationships with clients and with Lightspeed colleagues.
• Represents Lightspeed Research professionally and with integrity at all times.
• Understands and promotes Lightspeed’s quality proposition.
• Performing other responsibilities associated with this position as may be appropriate.

Minimum Qualifications

• Bachelors Degree
• Solid research expertise and experience.
• 5+ years in market research with proven online experience.
• Experience in online project management required.
• Experience in pricing of online research projects a plus.

Additional Qualifications

• Multi-tasker who can work productively, and have the ability to meet deadlines, and possess strong time management skills.
• Able to work in a fast paced environment.
• Team Player & Leader.
• Works well with internal support groups.
• Maintains positive attitude.
• Strong work ethic.
• Quality Focused.
• Travel as needed.

Contact:

If you are interested in this position, please contact us at rschwartz@lightspeedresearch.com

Legal Disclaimer: Lightspeed Research is an equal opportunity employer